V-Connect |
1-877-VERTICAL
SBX IP software provides out-of-the-box hassle-free power
Features
- Drive your desk phone from a PC
- Hold-retrieve-transfer-park with a simple mouse click
- Visual status of other users
- Flex buttons
- Programmable hot keys
- Dial from MS Outlook
- E-mail integration
Features continued
- Database import or export for other contact managers - MS Outlook, Goldmine or ACT
- Call log
- Call filtering
- Popups for incoming calls
- Attendant integration
- Scheduled dialer
Advantages
- No VoIP card required
- No server required
- No CTI hardware module
- Communication via PC and system via LAN port
- System license - not a per-seat license.
Uniform Call Distribution
UCD features include:Supervisor functions
- Monitor agent
- Record agent calls
- View CIQ on LCD
- Reroute incoming call to another destination
- Change overflow destination, overflow time, and wrap-up time.
Agent Priority
- 10 groups / 24 members per group
- RAN announcements (2 per group, primary and secondary)
- Overflow destination and Alternate group
- Music Sources assigned per group
- Warning tone
- Max queue count
- Statistics count
Agent Functions
- Login/Logout
- UC-DND
- Wrap timer
SBX IP Networking
